FAQ
HOW IS REBECCA FOX JEWELRY PRODUCED?
Each piece is handmade in our San Francisco studio so you may see slight variations in the design and/or color from what is pictured.
WHERE IS REBECCA FOX JEWELRY LOCATED AND CAN I VISIT THE STUDIO?
Rebecca Fox Jewelry is open to the public two times a year for San Francisco Open Studios. Please see our Events Page for more details. If you would like to visit the studio outside of these times, please email us at info@rebeccafoxjewelry.com or call us at (415) 500-1962 to set up an appointment.
I’D LIKE TO PURCHASE LOCALLY, WHERE CAN I FIND REBECCA FOX JEWELRY?
Please visit our Retailers page to find a Retailer near you or if you are local in the San Francisco Bay Area, contact us to make an appointment to purchase directly from our San Francisco studio.
HOW WILL I RECEIVE THE ITEM?
All items arrive in a Rebecca Fox Jewelry gift box which is packed inside our shipping box.
I’D LIKE TO SEND THE ITEM AS A GIFT
When you are checking out, you will see a section “Add note to seller” please click there and leave a note to us about which items are gifts, and we will make the package extra special for the recipient. If you want to include a little note, please put that information there and we will include a gift card with the package.
DO YOU TAKE COMMISSIONS/SPECIAL ORDERS & REQUESTS?
If you have a special project you would like to commission or any special orders or requests, please contact us at info@rebeccafoxjewelry.com or (415) 500-1962 so we can determine if we will be able to complete your project.
WHAT IS THE SHIPPING POLICY?
All items that are in stock will ship within three business days. If the item is not currently in stock, you will be notified and your item will ship within two-four weeks. We apologize if there is a delay and appreciate your understanding that all pieces are handmade, and we are busy in the studio making the pieces.
SHIPPING/HANDLING INFORMATION & CHARGES
All Domestic packages in the United States will be shipped USPS Priority Mail. Once your order is processed and shipped, you will receive your Rebecca Fox Jewelry in about two – five business days. Domestic & International Shipping costs will be calculated at checkout.
TAXES
All orders that ship within California are subject to an 8.5% sales tax. For an estimate of international shipping charges, please fill your shopping cart and enter your address to see the estimated shipping costs. International customers are responsible for taxes, customs and duties that may be required.
GUARANTEE
Rebecca Fox Jewelry stands by its work. We want you to be completely satisfied with your purchase.
DAMAGED UPON RECEIPT
If you receive a damaged piece, please contact us to arrange to ship the piece back to us. Once we receive the piece, we will either fix the piece or send you a replacement free of charge. Damaged pieces must be returned within seven days. If your item can be repaired, we will repair it and mail it back to you within one - two weeks after we receive it. If your replacement item is not currently in stock, it may take two - four weeks to ship out, as we may need to make it. We will send you an email with a status update once we receive the shipment.
WHAT IS YOUR EXCHANGE POLICY?
Items may be exchanged for a store credit within seven days. We do not offer full refunds. In order to receive a store credit, items must be returned in their original packaging, unworn and in perfect condition. Sale items, promotional orders, special orders, custom orders and international orders are not eligible for returns unless they were received damaged.
To Process A Return
To process a return, please contact our Customer Service Department at info@rebeccafoxjewelry.com or call
(415) 500-1962. Items must be returned via USPS or UPS and insured for their full value with signature required. Shipping charges are not credited and the customer is responsible for paying for return shipping.
To Exchange an Item
To exchange an item, you must first receive a return authorization number (RA). Please email info@rebeccafoxjewelry.com or call (415) 500-1962. You may only return an item once you receive an RA number. Exchanges are subject to additional shipping fees.
Rebecca Fox Jewelry is not responsible for loss or damage during the return process.
CAN YOU REPAIR MY ITEM?
After seven days, if your piece is broken or in need of repairs, the customer is responsible for shipping. The cost of repairs will be determined once we know what the exact repairs are. Please contact us at info@rebeccafoxjewelry.com or (415) 500-1962 to receive an RA number.
WHAT IS YOUR RETURN SHIPMENT ADDRESS?
Please do not send the package back to the address listed on our website, that is our studio address and we cannot accept shipments. Once we approve your return, we will provide the address to which to return your item.
HOW CAN I SET UP A WHOLESALE ACCOUNT?
For wholesale inquires, please email details to info@rebeccafoxjewelry.com.
WHAT PAYMENT IS ACCEPTED?
MasterCard, Visa, American Express, Discover
WHAT ARE THE CUSTOMER SERVICE HOURS?
Email Hours
We typically respond weekdays within twenty-four hours after your email is received. If your email is received on the weekend, it may take up to seventy-two hours to receive a response (but usually we respond sooner).
Phone Hours
Monday – Friday, 11 a.m. – 6 p.m. PST
(415) 500-1962